A Chartered director, personally on the hook
Most horror stories share one thing: nobody accountable. Here, the person managing your job is the director — Chartered with the CIOB (No. 2082913), on your site, on his mobile. A chartership takes a career to earn and one bad job to lose.
Building Control sign-off — not our word, the council's
Every notifiable job is inspected and certified by Building Control. You get the completion paperwork — the thing every "cash job, no paperwork" horror story is missing when it's time to sell the house.
A 10-year insurance-backed guarantee
Most builders don't offer one. Ours means your warranty is underwritten by an independent insurer — so your protection exists even separately from us. It's what a confident contractor offers.
A fixed written quotation — before we lift a trowel
The scope, the spec and the price, in writing. If something genuinely unforeseen turns up mid-job, you get the options and prices in writing too — nothing added to the bill you haven't agreed first.
One honest caveat: we're rarely the cheapest quote. The horror stories usually start with the lowest one — the price that never included doing it properly. We'd rather lose a job on price than win it on a corner we'd have to cut. We build it right, once.